DISPATCH AND DELIVERY
All our products are professionally packed and checked before dispatch. We would highly recommend you check packages for any possible damage before you sign receipt for the goods. The driver is obliged to note any damage on the confirmation of delivery. All damages should be reported to the courier company and via e-mail to email@example.com to Maxton Design Ireland within 24 hours.
Customers should not install or tamper with damaged product(s) before a decision is made as this may invalidate their claim.
We will require:
- Images of the packaging
- Images of the product(s) condition
- Order number
On the unfortunate occasion goods are not received or if received goods do not match the description, customer is obliged to contact us via email at firstname.lastname@example.org within 7 days of delivery including images of the product(s) received, images of the packaging and photos of the product code(s) on the item(s)
Please allow a maximum of 14 working days for us to investigate and research the complaints/issues for you. After this period, we aim to provide a decision which is to the satisfaction of both Maxton Design Ireland and the buyer's satisfaction.
The expected delivery time will depend on the stock levels. We will always ship out all orders as soon as is practicable. All in stock products will be delivered within 2-5 working days.
Please note that orders can only be dispatched once payment is received from the buyer. If, in the unfortunate event that the item you have ordered is out of stock, delivery time could take up to 4-6 weeks from the date of payment. Please note that to avoid a situation in which the product is not in stock, we encourage to contact us via email to confirm availability.
Maxton Design Ireland is not responsible for possible delays caused by courier. Customers will be informed immediately about all delays by the fault of Maxton Design Ireland.
Any feedback regarding Maxton Design Ireland can be sent using our contact us form or directly through e-mail to email@example.com
Customers may return goods purchased from Maxton Design Ireland without any reason, however returns must arrive with us within 14 days of the delivery date.
We are not obliged to accept returns beyond the return window (14 days of date of delivery), but if we do, we charge a restocking fee, which is 20% of the item's price.
Any return which has exceeded 30 days will not be accepted. The customer is obliged to return the purchased goods at their own expense.
All items must be sent back to us in their original condition with the protective film attached (Gloss and carbon look products). Failing to do so will mean the return will not be accepted.
The majority of our items come with a fitting kit and manual, failing to return these will incur a €15 charge.
All clearance items are exempt from returns, you are purchasing the product with the understanding it cannot be returned.
We do not accept packages sent via cash on delivery. All refunds will be issued using the original payment method within 5 working days of date of delivery. The refund covers the full price of purchased product(s) excluding shipping costs, which are not an income for the seller.
Please note, similarly to PayPal, the 1.5% transaction fee charged for card payments is non refundable when cancelling an order or returning products.
The cost of shipping is pre-calculated during checkout and may vary depending on the quantity and the category of the product. If shipping is not available, please contact us on firstname.lastname@example.org for further assistance.
If an order is returned to sender (Maxton Design Ireland) due to the below criteria you will not be refunded the charge from the courier service to the sender for return delivery.
- Incomplete address
- Too many delivery attempts
- Refusal of parcel without damage evidence
Other reasons may need to be reviewed given the circumstances of the automatic return.
International orders may be subject to customs duties, taxes and/or customs processing fees, which are determined by the destination country’s government. Maxton Design Ireland is not responsible for customs charges incurred on international deliveries. It is therefore customers responsibility to check the duty rates for orders delivered to your country, the amount must be paid to clear the item via customs, so the courier service can continue delivery.