Returns & Refunds
Welcome to our Returns and Orders Form! We understand that sometimes things don’t go as planned or you may have a change of heart. Don’t worry, we’re here to make the process as smooth as possible for you. Whether you need to return a product or make changes to your order, this form is designed to assist you every step of the way.
RETURNS CRITERIA
Maxton Design Ireland is not responsible for shipping fees or lost returns. You will be refunded for the items returned, not the shipping costs or any customs/duty/bank fees you might have incurred upon returning your order.
Please note, similarly to PayPal or card payment ,the 3.5% transaction fee charged for card payments is non refundable when cancelling an order or returning products.
For any faulty, damaged or wrong product RMA number is required. RMA, short for Return Merchandise Authorisation. To receive RMA number customer is required to fill Maxton Design Ireland return form.
- Returns received without an accompanying RMA and Returns Form will be
voided.
All returns must be delivered to us within 30 days from the date of delivery. Any return which has exceeded 30 days will not be accepted, if the product is sent regardless of the Returns Criteria, the customer must then arrange collection from
our store within 7 days if they would like to receive their item back.
All items must be sent back to us in their original condition with the protective film, holographic verification sticker and original shipping material. Failure to do so will result in product return to the customer or restocking fee.
No modifications to the original product, including drilling holes/cutting and signs for test fitment or use.
- Maxton Design Ireland . reserve the right to make deductions to the refund total based on overhandling or damage incurred whilst in your possession.
– If the returned product needs to be repackaged for resale, Maxton Design Ireland reserves the right to deduct an administrative fee in amount of 20€
– The majority of our items come with a fitting kit and manual, failing to return these will incur an additional €15 charge.
– It may take up to 10 working days from the time of arrival for the return to be refunded.
– All clearance and sale items are exempt from returns; you are purchasing the product with the understanding it cannot be returned. Return duty, import tax and VAT must be paid by the purchaser. Failure to do sure will result in the return being voided.